FAQs

Frequently Asked Questions

At ISG Print + Embroidery, we understand that every custom order is unique. Whether you’re a business owner, school event planner, or part of a local organization, you might have a few questions about how our process works.


We’ve compiled answers to the most frequently asked questions to make your experience as smooth as possible. If you still need more information, don’t hesitate to reach out!

Three white SERVPPRO hats with brown lettering, each with a different city name.

Ready to Get Started?

We’re excited to help you bring your vision to life! Check out the catalogs, find your favorite items, and then get in touch with us to get started on your custom order. We can’t wait to help you create something amazing!

Frequently Asked Questions

  • Where can I get custom apparel and t-shirts printed in Boise?

    ISG Print is a Boise-based print shop offering custom apparel and t-shirt printing for individuals, small businesses, sports teams, and corporate clients. Services include screen printing and embroidery, handled locally so you work directly with the team from artwork approval through finished product.

  • How long does a typical screen printing or embroidery order take?

    Most standard screen printing and embroidery orders are completed within 7 to 10 business days from artwork approval. Rush turnaround options are available for tighter deadlines, so if you have an event or hard ship date, ISG Print can work with you to meet it.

  • What is the minimum order size for custom apparel at ISG Print?

    ISG Print accommodates small-batch and even single-piece orders, so there is no rigid high-quantity minimum that locks out individuals or small businesses. Whether you need one custom piece or a few dozen, the shop can fulfill the order without requiring a large commitment.

  • Can ISG Print handle both small business orders and large team or corporate orders?

    Yes, ISG Print serves the full range from a handful of event tees to large corporate gifting and team uniform programs. The same screen printing and embroidery capabilities that work for a local startup also scale to meet bulk orders for organizations, sports leagues, and company merchandise.

  • What custom apparel decorating methods does ISG Print offer?

    ISG Print offers screen printing and embroidery as its primary decoration methods for custom apparel. Screen printing is well suited for bold, high-volume designs, while embroidery delivers a professional, textured finish ideal for polos, hats, and corporate wear.

  • Can I get custom embroidered hats and polos printed in Boise?

    Yes, ISG Print provides custom embroidery on hats, polos, jackets, and other structured garments right in Boise. Embroidery is a popular choice for corporate branding and team uniforms because of its durable, professional appearance.

  • Does ISG Print work with local Boise sports teams and clubs needing custom uniforms or jerseys?

    ISG Print regularly fulfills custom apparel orders for sports teams, recreational leagues, and clubs in the Boise area. Team orders can include screen printed or embroidered uniforms, warm-up gear, and fan apparel sized and decorated to your specifications.

  • Can I bring my own artwork or logo to ISG Print for a custom apparel order?

    Yes, you can supply your own artwork or logo and the team at ISG Print will prepare it for production. Providing a high-resolution or vector file helps ensure the cleanest result, though the shop can advise you on file requirements when you submit your order.

  • Is ISG Print a good option for custom corporate gifts and branded merchandise in Boise?

    ISG Print is a practical choice for Boise businesses looking for branded corporate gifts and merchandise, including embroidered apparel, screen printed shirts, and other customized items. Corporate gifting orders of varying sizes are accommodated, making it easy to outfit a team or prepare giveaways for an event.

  • How do I place a custom apparel order with ISG Print in Boise?

    You can start a custom apparel order by contacting ISG Print directly to share your artwork, garment preferences, quantity, and timeline. The team will walk you through decoration options and confirm details before moving into production, keeping the process straightforward from first contact to pickup or delivery.

  • What format do art files need to be in?

    We prefer vector files, such as AI (Adobe Illustrator) files, as they maintain the best quality for printing and embroidery. Our second choice would be a jpeg or png (with NO BACKGROUND). If you're unsure about file formats, our team is happy to guide you through the process.

  • Do you have order minimums?

    No, we don't have minimums! Whether you need a single item or a large batch,

  • What is your turnaround time?

    Our typical turnaround time is 2 weeks or less, depending on the size and complexity of your order. Need it sooner? Contact us, and we'll do our best to accommodate rush orders.

  • Is there a set-up fee?

    For first-time embroidery orders, we do have a set-up fee to digitize your design for embroidery machines. For screen printing, we strive to avoid set-up fees whenever possible.

  • Can I provide my own apparel or items for decoration?

    Yes, we can decorate your provided items. However, we recommend ordering through us

  • What types of products can you decorate?

    We offer a wide range of items, including t-shirts, hoodies, hats, polos, uniforms, corporate gifts, promotional products, and more

  • Do you offer graphic design services?

    Yes, we do! Our in-house design team can help bring your ideas to life or work with you to refine an existing concept. We offer personalized design services to make sure your products turn out exactly as you envision them.

  • Can you handle large orders for businesses or events?

    Absolutely! We specialize in high-volume orders for businesses, schools, and organizations. Whether you're outfitting an entire company or preparing for a large event, we've got you covered with scalable solutions and consistent quality.

  • What payment options do you accept?

    We accept a variety of payment methods, including credit cards, checks, and electronic transfers

  • Can I see a sample before placing my full order?

    Yes, we can provide a sample for you to review before final production, especially for larger orders or new designs. This helps ensure that everything meets your expectations.

  • What areas do you serve?

    While we're based in Boise, Idaho and proud to serve our local community, we can ship nationwide! No matter where you're located, we're happy to help with your custom apparel and merchandise needs.

  • Ready to Get Started?

    We're excited to help you bring your vision to life! Check out the catalogs, find your favorite items, and then get in touch with us to get started on your custom order. We can't wait to help you create something amazing!

  • What's the difference between screen printing and heat transfers?

    Screen printing applies ink directly through a stenciled mesh screen, producing vibrant, durable results ideal for larger runs. Heat transfers use pre-printed designs applied with heat and pressure, making them a flexible option for smaller quantities, individual names, or sportswear with frequent design changes.

  • When should I choose embroidery over screen printing?

    Embroidery is the better choice when you want a premium, textured look on structured items like polos, jackets, or hats. It holds up exceptionally well through repeated washing and is the standard for corporate uniforms and professional branded apparel where durability and appearance matter most.

  • How long does screen printed apparel last with regular washing?

    Quality screen printed garments typically hold their design for 50 or more washes when cared for properly. Washing inside-out in cold water and avoiding high heat in the dryer significantly extends the life of the print and keeps colors looking sharp.

  • What kinds of promo products can be custom branded?

    Promo products include a broad range of items beyond apparel — think drinkware, bags, pens, notebooks, and trade show giveaways. Custom branding turns everyday items into consistent brand touchpoints, making them a cost-effective tool for marketing events, client gifting, and employee recognition programs.

  • How many ink colors can a screen printed design include?

    Screen printing handles single-color to multi-color designs, though each additional color adds to cost and setup complexity. Designs with one to four colors are typically the most cost-efficient. Simpler artwork with solid fills and clean lines generally reproduces with the best sharpness and longevity.

  • What design elements work best for embroidery on hats and polos?

    Bold, simple designs with clean lines and limited fine detail translate best to embroidery. Very small text, thin strokes, or gradients are difficult for embroidery machines to replicate accurately. A logo redesigned with embroidery in mind will always produce a sharper, more professional result on finished garments.

  • What is digitizing and why does embroidery require it?

    Digitizing converts your artwork into a stitch file that embroidery machines can read, mapping out stitch type, direction, and density for every element of your design. It is a one-time setup process, which is why a digitizing fee applies to first-time embroidery orders before production begins.

  • Are heat transfers a good choice for custom sportswear?

    Yes, heat transfers work well for sportswear, especially when jerseys or uniforms need individual player names and numbers. They allow quick customization without requiring separate screens for each variation, making them practical for leagues, recreational teams, and schools needing personalized gear on a defined deadline.

  • Can ISG Print help design event tees for a fundraiser or one-time event?

    Yes, the in-house design team can create event tee artwork from scratch or refine a concept you already have. Event tees for fundraisers, school activities, or community gatherings are a popular order type, and the shop can accommodate the timeline and quantity range typical of those projects.

  • How can branded merch help a new small business in Boise?

    Branded apparel and promo products give a new business instant visibility and a professional presence before a large marketing budget is in place. Outfitting your team in custom shirts or handing out branded items at local events builds recognition and trust in the community from day one.